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Recovering ntlworld.com password

I have always used an old ntlworld.com email address. I cannot remember the password.

I no longer have a virgin media account attached to this email its now on a gmail address.

How can I recover my password ?

Thanks

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Re: Recovering ntlworld.com password

Hello

Is the email address still inked to your Virginmedia account https://my.virginmedia.com/my-profile/listUsers, if it isn't you can try and reset the password here https://my.virginmedia.com/forgot-details/password

Regards Mike

 

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Re: Recovering ntlworld.com password

Hi Mike

First link is broken. Second link cannot find my password.

Thanks anyway

 

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Re: Recovering ntlworld.com password

Hello

Sorry mis-typed the first link https://my.virginmedia.com/my-profile/listUsers

Mike

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Re: Recovering ntlworld.com password

Hello

As a side note it could be that the email address has been deleted have a look at to see if the email address still exists as it could have been orphaned and then caught in the auto deletion process https://verify-email.org/

Mike

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Re: Recovering ntlworld.com password

Hi Mark

The corrected link now says cannot find your username.

Email address is coming up as ok.

Thanks anyway

Tim

 

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Re: Recovering ntlworld.com password

Hello

With the corrected link you have to log into your Virginmedia account not the email, as it should be attached to your Virginmedia Broadband account.

Regards Mike

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Re: Recovering ntlworld.com password

Sorry mis-typed the first link https://my.virginmedia.com/my-profile/listUsers
Thanks for that, wish that link was visible on the main site, it allowed me to change the pass on my mother’s email that’s linked to my account which I was trying to login to webmail with.

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Re: Recovering ntlworld.com password

Hello

Your welcome, if you have any more queries by all means come on back to the forum we do have a great team of VM staff members, VIPs and normal customers with a great deal of knowledge. Stay safe and have a great week.

Regards Mike

 

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