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Recover old virgin email account

Carlo_2468
Tuning in

on ‎07-03-2022 21:42

Is it possible to recover an old email account I need to access it to reset a password for a different account

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3 REPLIES 3

jpeg1
Alessandro Volta

on ‎07-03-2022 22:28

Extremely unlikely unless it has only just been closed and is still receiving messages. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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Carlo_2468
Tuning in

on ‎08-03-2022 19:36

I don't need the old emails just need the email address activated again. I have tried to do it but it says currently in use. I can't see it in my account list either. Presume virgin closed it due to inactivity 

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jem101
Superstar
In response to Carlo_2468

‎08-03-2022 20:12 - edited ‎08-03-2022 20:13

VM have a policy, and I can see why and it does make sense, that once an email address has been used, even if the account has been closed down, that address can NEVER be reused or reallocated - it is permanently 'in use', and unavailable, even if it actually isn't.

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