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andyc59
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Recover hacked ntlworld.com email

Hi, 

How can I recover my hacked @ntlworld.com email account to recover addresses and emails?

Many thanks 

Andy

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Steven_L
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Re: Recover hacked ntlworld.com email

Hey andyc59,

 

Sorry to hear that your account has been hacked, are you currently an active Virgin Media customer? The reason I ask is that if you're no longer a customer, we cannot recover the email address as this should have been removed 90 days after you disconnected your service with us but sometimes the address can get missed and remain open. In this case we cannot recover your email address and the only option would be to get the account removed from our servers. 

 

If you are still active with us, have you tried to reset your password, using your online account? If you can get into your account now, please follow the instructions on the following link to make sure your account and devices are safe. 

hacked email

 

If you cannot get into your account, please let me know and I can look into this further.

 

Regards

Steven_L

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