Virgin Media Community

[travel-buddy]

Need some help please. I received an email on the 6th May which contained important information but following an in depth search of my inbox and other sub folders including trash, it appears to have disappeared probably deleted in error.

Is there any chance of retrieving this from a Virgin backup for my ntlworld.com acccount ?

[用心棒]

Regrettably Virgin Media do not keep backups for such recovery purposes and if the missing email cannot be located using an email client with IMAP access to the account, i.e. like webmail, then it is unrecoverable.

Edit: when you say in-depth, what did that involve? For instance an in-depth search using webmail would require visiting each folder because its search function does not traverse folders, for example if the email was located under Mailbox > Archive > 2021 :then searching Mailbox > Archive would not find the email but searching  Mailbox > Archive > 2021 would.

Mailbox
│
├───Inbox
│
└───Archive
    │
    ├───2020
    │
    ├───2021
    │
    └───2022

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[travel-buddy]

My thanks to VIP. When I searched I did it folder by folder so unfortunately I must have deleted it in error, probably whilst using my android smartphone.
Thanks again.