My PC hard disc crashed last week. So I had to replace my PC. Now when I access my emails I can't see anything from before I set up my new PC.
I use Thunderbird as a desktop client, but the situation is the same even if I log into Virgin webmail.
I thought your experience sounded familiar. Only a couple of weeks ago someone reported exactly the same thing. Their PC crashed and they used Thunderbird to manage their emails. When they got up and running again all their old emails had disappeared from Thunderbird and webmail.
See the post here Emails-missing-from-server
Personally, I am a bit surprised that the PC crash would have caused the emails to be deleted from VM Webmail but the evidence of both cases suggests that PC crash was the cause.
Unfortunately, VM do not keep backups of emails so if the emails are not in webmail I am afraid they have gone for good. However, it would be worth checking the Trash folder if you have not already done that.
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