Recent Spam increase

[magsmoff]

SInce VM has changed the settings in webmail, I currently have over 230 spam emails for August alone. These are mainly from info.eu addresses. Can someone explain why this is happening and when it will be fixed?

[用心棒 · Accepted solution]

in webmail:

• confirm ⚙ > ▸ E-mail > SPAM Settings > Move message to Spam folder selected
• create the following filter rule:
  

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[Kain_W]

Hi there magsmoff,

Thanks for your post and welcome back to the community.

Can I ask is the email address a Virgin Media one? 

Also has the settings @用心棒 advised helped with this at all?

Thanks,

[magsmoff]

Hi, I haven't had the chance to try the previous method as yet. However, I was hoping that this issue would be addressed by a someone from Virgin Media as the issue has been raised in other posts.

No my email is a blueyonder one.

Thanks, Mags

[Ryan_N]

If you could follow the advise above as this is the information we would provide in the first instance. If after that it is still the same - please let us know. 

Cheers, 

Ryan. 

[magsmoff]

Thank you for your help. Sorry it's taken me a while to post a reply, I haven't had any spam from eu addresses since applying the above fix.
Many thanks,
Mags

[magsmoff]

Thank you for your help. Sorry it's taken me a while to post a reply, I haven't had any spam from eu addresses since applying the above fix.
Many thanks,
Mags

[Travis_M]

Hi @magsmoff

Thank you for your reply!

Great to hear you've had no further spam, I hope you have a great day and be sure to keep us updated if this does change.

Thanks for your time

Regards

[magsmoff]

Hi Travis,

Thanks, I certainly have not had any with the .eu address, just the usual lot of junk spam.

Regards,

Mags.

[Robert_P]

Glad to hear the advice has resolved the issue for you magsmoff, if you need us again in the future please don't hesitate to get in touch.

Rob