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Danp13
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Receiving emails from deleted account

Hi,

Around 6 months ago I deleted one of my email accounts due to spam and other dross coming through. I set up an email forward prior to this and expected no further emails from that address from the point of deletion. However, months down the line I am still getting these forwarded emails and have no way to log on to take it off as the account is deleted. The emails bring back bad memories and I do not want to keep getting them. 

I would be grateful of any help or advise please?

Dan

Zak_M
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Re: Receiving emails from deleted account

Good afternoon @Damp13 

 

Welcome to the forums and thank you for taking the time to post. 

 

I can get the email address removed no problem. 

 

Can you confirm for me, are you still a virgin media customer? 

 

Kind regards,

Zak_M

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Danp13
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Re: Receiving emails from deleted account

Hi Zak,

Thanks for your response. Yes I am still a Virgin customer.

Dan

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Zak_M
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Re: Receiving emails from deleted account

Thank you for coming back to me. 

 

No problem at all, I am going to drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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Danp13
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Re: Receiving emails from deleted account

Great. Thanks Zak.

I will keep an eye out for your message.

Dan.

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Danp13
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Re: Receiving emails from deleted account

Hi Zak,

Just to let you know that I have not received any PM as yet. Please advise?

Cheers,

Dan
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Graham_A
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Message 7 of 22
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Re: Receiving emails from deleted account

@Danp13  If it has been sent the PM should show as a new message in the private message system accessible via the purple envelope icon in the top right corner of this page. If there is an unread message the envelope will have a number by it.

Apologies if you already know this, but some new members don't realise.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Corey_C
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Re: Receiving emails from deleted account

Apologies Danp13,

 

Not sure if you have got the PM, but I can resend.

 

Cheers,

Corey C

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Danp13
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Re: Receiving emails from deleted account

Hi Corey,

Received your PM thanks and I have sent you a reply. Looking at the thread I can see that Zak called me Damp13 rather than Danp13 - so maybe that's why the PM did not get through first time maybe? No big deal really as I have your message and have replied.

I look forward to getting this sorted.

Thanks in advance.

 

Dan.

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Corey_C
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Message 10 of 22
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Re: Receiving emails from deleted account

Thanks for your message and clearing data protection. Dan

 

I wasn't able to delete from here, but I have sent your details to our IT [P010333081] to have the mailbox deleted. Please allow 3-5 days for completion..

 

Cheers,

Corey C

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