Just got this
Zoie is not on community this week, so I am taking over the conversation.
Unfortunately, as this email is on a former account, it has been deleted. As per the 90 day rule when disconnecting your services. We would not be able to retrieve this email address due to this.
I can on apologise that you was not made aware, that this could happen, but it is stated in the T&Cs of your old contract with us.
Thats it. No warning. No short term access to move out info and even worse no bounce if you email my virgin.net address so you will not know I have not received it. How difficult can it be to email the address you are about to delete to let the customer who has previously spent a lot of money with you retrieve their information before you actually delete the account?
Disgraceful Virgin. I am moving in a couple of weeks and looking for an internet provider. Virgin is available but is now at the bottom of the list I would rather use my phone than Virgin.