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RDale
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Re: invalid credentials

I'm having the same issue, additional account on webmail. It was working fine 2 hours ago, and I haven't changed anything since. What do I need to edit?

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Hayley_S
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Re: invalid credentials

Hello @RDale,

 

Welcome back to the community page, thank you for posting on here.

 

I am sorry to see that you have issues with your Email.

 

Can you please tell me if this is a NTL email or an external?

 

Look forward to your response.

Hayley
Forum Team



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RDale
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Re: invalid credentials

Hi Hayley,

It's a blueyonder address, and almost certainly linked to the other issue I posted about secondary e-mails.

Thanks,

Rob

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Zak_M
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Re: invalid credentials

Thank you for coming back to us @RDale

 

Are you able to try a password reset of the email addresses you are having the issues with? 

 

Kind regards,

Zak_M

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