i was forced to sign up to gadget rescue

[Clairewickham]

I have the same problem: locked out of my blueyonder email for 6 days now. No willingness by VM to restore access but they keep on plugging "Home Works". This is irrelevant and why should I pay for VM to restore access that they have taken away? I have wasted at least 12 hours on messaging and phone calls. 

And when someone replies I won't know as of course notifications will go to my blueyonder email which I can't access. 

Claire

[REMOVED]

[MOD EDIT: Personal and private information has been removed from this post.]

[Graham_A]

@Clairewickham  I have asked the Forum Moderator to remove your email address from your post to protect you from the flood of spam you can expect after posting it on a public forum.

Have you tried changing the password for the blueyonder email address concerned via the My Virgin Media account for it?

This usually unlocks the email account after about an hour.

If you have tried this and not been successful can you confirm that you are a current VM broadband account customer and that the blueyonder email address is included in the email addresses attached to the account.

PS: you don't have to use your blueyonder email address as the contact address for your community forum account.  You could change it through your community profile to your Gmail address.

[ClairepW]

Thanks for your response.

I can't change my password as VM sends me round in a circle. VM staff have changed my password 3 times but no affect. 

Yes, I am a current VM broadband account customer and that the blueyonder email address is included in the email addresses attached to the account.

I waited tonight for 3 hours to be connected to a VM member of staff and then gave up. I just can't get any help.

[Graham_A]

@Clairewickham @ClairepW I see that you have now posted under two different Community forum accounts. This is not good practice and is a breach of the Community rules.

I have escalated your thread to the VM Forum Team for a response but this was before I noticed the duplicate account so it might not work.

[ClairepW]

I think I have 2 accounts because I couldn't log in to my blueyonder account as I couldn't remember the login details and needed to access my blueyonder email to fix the problem......the very thing I needed to do. So I had to create a second account. I can't do anything about the first account. Just a muddle and no one from VM will helpp

[Reece_MH]

Hi @Clairewickham / @ClairepW,

Thanks for posting, and welcome back to our Community Forums.

I'm sorry to hear your email has been locked, and you're having problems regaining access. Thank you for also responding to @Graham_A's questions. As it looks like you have accessed both recently, can you please confirm which account would be best to message regarding this?

Once I've had confirmation of this, I'll send over a PM to discuss this further.

Cheers,

[ClairepW]

---

@Reece_MH wrote:

Hi @Clairewickham / @ClairepW,

Thanks for posting, and welcome back to our Community Forums.

I'm sorry to hear your email has been locked, and you're having problems regaining access. Thank you for also responding to @Graham_A's questions. As it looks like you have accessed both recently, can you please confirm which account would be best to message regarding this?

Once I've had confirmation of this, I'll send over a PM to discuss this further.

Cheers,

---

I am now totally confused. One of the accounts is linked to [REMOVED]@gmail.com and that is the one to use.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Ashleigh_C]

Hi there @ClairepW

Thank you for confirming for us. 

I'm going to pop you a PM so we can take a closer look into this together.

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thank you.