Hi @muffmasterh
Welcome back to our Community Help Forum 🙂
Thank you for posting about the email issues you are experiencing, I understand your ntlworld email address is currently saying 'Mailbox Unavailable'?
Just so you know, the best thing to do would be to post all of the details of the issue you are having in one post so that we can look into this further.
When did you perform the password reset?
Kind regards,
Serena