Virgin Media Community

[hectoralamone1]

Hi,

I've been stuck, with no progress, on your live chat since 10.30. I have tried to ring the actual number and need my email access to continue with important work matters. I have the same experience as the other fella. Can someone please sort this!

My virgin email is;  [REMOVED]

Anthony 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Jodi_S]

Hi hectoralamone1,

Thanks for posting and welcome to our community. Sorry to hear that you are experiencing issues trying to access your emails.

Can we ask if this is an active email on your account?

Have you tried to reset your password to gain access? 

Kind regards Jodi

[hectoralamone1]

Hi, I have the same issue as the other fella. Can someone help please?! 

I can't change my password as I cant sign in

[hectoralamone1]

Hi Jodi,

It's an active email that I have had for around 20 years and was using as recently as Sunday morning. 

I don't know how to reset my password if I can't gain access?

Thanks,
Anthony 

[hectoralamone1]

I have changed the password on the 'my virgin media' profile but it hasn't helped.

[Graham_A]

You should be able to change the password either via My Virgin Media:

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

Or if this isn't available use the Forgotten Password route:

virgin-media-reset-username-and-password 

[Graham_A · Accepted solution]

Our last posts crossed.

You will need to wait for the Forum Team staff to arrange for the account to be unlocked for you.

[hectoralamone1]

Can I log it somewhere or is this post enough for someone to see and reply?

thanks

[Graham_A · Accepted solution]

It is already logged as they have already been involved via @Jodi_S 

[hectoralamone1]

Hi

In what way is this solved? Im worried this will be ignored. I have directly messaged Jodi and apparently that's not allowed. The title of the thing now has solved in so I'm worried everyone who can help will ignore it. 

This is not solved and still an issue. Been back on to the messenger this morning to try and get help. Directed me to the phones. They don't answer. 

I'm on a very frustrating merry-go-round