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tlsimmonds
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Re: Your mailbox is not available at the moment. Please retry again in one hour and make sure you are us

I’ve just joined because I’m having the same issue as everyone on this post. I have spoken to 2 advisors who have done their best to sort this issue but with no success. As this is my main email account And I haven’t been able to receive or send for over 24 hours I’m panicking a bit! Can someone please assist?

David_Bn
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Re: Your mailbox is not available at the moment. Please retry again in one hour and make sure you...

Good Afternoon @tlsimmonds, thanks for your post and a very warm welcome to you!

 

Sorry to hear of the issues with the E-Mail account, and that this has caused you to panic.

 

Can you please advise me if you are the account holder for the Virgin Media package you have installed?

 

Kindest regards,

David_Bn

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tlsimmonds
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Re: Your mailbox is not available at the moment. Please retry again in one hour and make sure you...

Yes, I am
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tlsimmonds
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Re: Your mailbox is not available at the moment. Please retry again in one hour and make sure you...

Have you been able to discover what’s going on with my email yet?
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Hayley_S
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Message 5 of 9
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Re: Your mailbox is not available at the moment. Please retry again in one hour and make sure you...

Hello @tlsimmonds,

 

I am sorry to see that your NTL email is not working.

 

I would love to try and help you with this, I will send you a private message so I can investigate this.

 

Please look out for a plum envelope at the top right or your page.

 

Many thanks,

Hayley
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Kath_F
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Message 6 of 9
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Re: Your mailbox is not available at the moment. Please retry again in one hour and make sure you...

Hi tlsimmonds, 

Thanks for coming back to us on this one via private message to let us know things are working for you now.. 

I'm glad things are all resolved for you now. If you have any further issues, pop back and let us know 🙂

Thanks,

Kath_F
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tlsimmonds
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Re: Your mailbox is not available at the moment. Please retry again in one hour and make sure you...

Hi, I seem to be having the same issue with my email account. I’ve tried resetting my password but to no avail. Can you assist please.

 

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tlsimmonds
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Re: Your mailbox is not available at the moment. Please retry again in one hour and make sure you...

All sorted now, the password change took a long time to come through.

Regards 

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Ashleigh_C
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Re: Your mailbox is not available at the moment. Please retry again in one hour and make sure you...

Hi there @tlsimmonds

 

Thank you so much for letting us know and I am so happy to hear that this is now back up and running. 

 

Should you have any other issues at all please don't hesitate to reach out via the forums again.

 

Thank you again. 

Ash_C
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