Thanks Graham, I have changed the email for this form to an iCloud one. 🙂
I sadly have no idea what I am doing when it comes to the other page. I have been looking at the advice in the link you posted but am having trouble: when the page opens it tells me I am using a secondary account. I try My Profile and My Account but can’t find Manage Accounts anywhere or where to change my password to the specific email that we can’t access.
Somewhere along the line, Virgin requested another email to use as the main account, I assume, and we gave them the iCloud one. I can only find this one to change now, and not the ntlworld one we are having trouble with.
It may be that the Ntlworld address has become orphaned from the main account. I think that the VM Forum Team staff will need to contact you via Private message to investigate further for you. They will respond here in due course.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
We had been shielding as vulnerable people and feel so cut off at the moment. We hate all this talk of the pandemic being "over" and too many restrictions being eased, like today taking all those countries off the travel watch list just as we hit 40,000 cases a day again. And when did it go from "every life matters" to 150 a day is perfectly acceptable?
Sorry, not the time or place! We will wait for a VM team person to contact us…will they do that on the same community/primary account email?