Menu
Reply
Highlighted
  • 20
  • 0
  • 5
On our wavelength
332 Views
Message 1 of 6
Flag for a moderator

Re: Webmail not working - "Your mailbox is not available at the moment."

I've been having the same issue since Friday last week - random times, with webmail only. Works fine on my phone, but that's not really the point I guess. 

Yesterday the webmail was down all day. Today it's been fine all day but won't work this evening.

No idea what's going on, but it's extremely frustrating!

0 Kudos
Reply
Highlighted
  • 14.46K
  • 1.98K
  • 6.33K
Very Insightful Person
Very Insightful Person
306 Views
Message 2 of 6
Flag for a moderator

Re: Webmail not working - "Your mailbox is not available at the moment."

When you say webmail isn't working what, if any error messages do you get? Is it the same as the subject heading?

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 20
  • 0
  • 5
On our wavelength
302 Views
Message 3 of 6
Flag for a moderator

Re: Webmail not working - "Your mailbox is not available at the moment."

Unfortunately, yes. This is the full message:

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

I found another thread here suggesting that we clear our cache. I've tried that and no luck, unfortunately!

0 Kudos
Reply
Highlighted
  • 14.46K
  • 1.98K
  • 6.33K
Very Insightful Person
Very Insightful Person
299 Views
Message 4 of 6
Flag for a moderator

Re: Webmail not working - "Your mailbox is not available at the moment."

This will need looking at by the VM IT team to determine the cause.  Normally it would be at least 24 hours before the forum team can make that referral.  However, due to the earlier confusion, I will escalate this for you.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 20
  • 0
  • 5
On our wavelength
279 Views
Message 5 of 6
Flag for a moderator

Re: Webmail not working - "Your mailbox is not available at the moment."

That's brilliant, Graham, thank you. I really appreciate it!

0 Kudos
Reply
Highlighted
  • 2.29K
  • 139
  • 178
Forum Team
Forum Team
198 Views
Message 6 of 6
Flag for a moderator

Re: Webmail not working - "Your mailbox is not available at the moment."

Hi BeginnersLuck,  

 

Thanks for posting here 🙂  

 

Sorry that you're having problems accessing your email via web mail at the moment. I would like to help you get this sorted out.

 

As Graham_A has suggested, this would need looking at by our IT team, so I'll pop you a private message to get some more details from you.

 

I'll speak to you there.

 

Thanks

 

Melissa

0 Kudos
Reply