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Re: email account suspended

Joining in

I am having the same problem. This morning it said change my email password and now I cant even get to the site to get that message.  I can log into My virginmedia, but there I cant find anywhere on the new site that has email.  As far as I was aware my Virginmedia account and email where the same passwords.


Very Insightful Person
Very Insightful Person

If you are presented with the new website format click on Update settings and then Account details to get to the password change options.

If the email account has been locked the password should still allow access to the My Virgin Media account in order to change the password.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Forum Team (Retired)
Forum Team (Retired)

Hello @RitchieAS,

Welcome, thanks for posting.

I am sorry for the issue with your email.

Please can you tell me if the advice given by our Lovely @Graham_A helped resolve this?

Many thanks,

Forum Team

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