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Re: Virgin.net email account suspended

RitchieAS
Joining in

on ‎02-06-2022 19:36

I am having the same problem. This morning it said change my email password and now I cant even get to the site to get that message.  I can log into My virginmedia, but there I cant find anywhere on the new site that has email.  As far as I was aware my Virginmedia account and email where the same passwords.

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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

‎02-06-2022 20:06 - edited ‎02-06-2022 20:08

If you are presented with the new website format click on Update settings and then Account details to get to the password change options.

If the email account has been locked the password should still allow access to the My Virgin Media account in order to change the password.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Hayley_S
Forum Team (Retired)
Forum Team (Retired)

on ‎04-06-2022 09:04

Hello @RitchieAS,

Welcome, thanks for posting.

I am sorry for the issue with your email.

Please can you tell me if the advice given by our Lovely @Graham_A helped resolve this?

Many thanks,

Hayley
Forum Team



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