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qjohnp
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Re: Virgin.net Email Address stopped working

I don't have a current Virgin Media account but have a virgin.net address I have been using for 20 years. It stopped suddenly on 18th June. Is there anything I can do to retrieve it?

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jem101
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Re: Virgin.net Email Address stopped working

I'm afraid not. Using any of the VM email provisions are dependent on you having a current broadband account. Your old virgin.net account should have been deactivated and deleted shortly after you ceased being a customer, but, as you have found, this doesn't always happen and the mailbox carries on working until it gets caught in a clean up operation.

All that VM can or will do is to ensure that the mailbox and its contents are properly deleted.

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