Unable to access email inbox

[SM_help]

This has happened to me.

I can access my e-mails on the primary account (my e-mail address). I cannot now access e-mails on the secondary account (which is my wife's e-mail address). This applies to whatever device we use. I have also tried using the Virgin web portal and get the message "Your mailbox is not available at the moment."  for my wife's e-mail address. The problem started yesterday.

Many thanks for your help.

[Hayley_S]

Hello @SM_help

Welcome to the community page, thank you for posting on here.

I am sorry to see that your NTL email is not working.

I would love to try and help you with this, I will send you a private message so I can investigate this.

Please look out for a plum envelope at the top right or your page.

Many thanks,

[Hayley_S]

Hello @SM_help.

Thank you for confirming your details in a private message.

I am glad that I was able to fix this issue for you.

I hope you have a lovely weekend.