Menu
Reply
SM_help
  • 3
  • 0
  • 0
Joining in
497 Views
Message 1 of 3
Flag for a moderator

Re: Unable to access email inbox

This has happened to me.

I can access my e-mails on the primary account (my e-mail address). I cannot now access e-mails on the secondary account (which is my wife's e-mail address). This applies to whatever device we use. I have also tried using the Virgin web portal and get the message "Your mailbox is not available at the moment."  for my wife's e-mail address. The problem started yesterday.

Many thanks for your help.

 

 

0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 253
Forum Team (Retired)
Forum Team (Retired)
454 Views
Message 2 of 3
Flag for a moderator

Re: Unable to access email inbox

Hello @SM_help

 

Welcome to the community page, thank you for posting on here.

 

I am sorry to see that your NTL email is not working.

 

I would love to try and help you with this, I will send you a private message so I can investigate this.

 

Please look out for a plum envelope at the top right or your page.

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 253
Forum Team (Retired)
Forum Team (Retired)
436 Views
Message 3 of 3
Flag for a moderator

Re: Unable to access email inbox

Hello @SM_help.

 

Thank you for confirming your details in a private message.

 

I am glad that I was able to fix this issue for you.

 

I hope you have a lovely weekend.

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply