Virgin Media Community

[Phil_60]

Hi, I can't access my blueyonder email either from my phone or laptop.

Please help, I cannot be without it.

Thanks

[Graham_A]

@Phil_60  Try changing the password for the account concerned.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If this doesn't unlock the account post back and the VM Forum Team should be able to help you with this tomorrow.

[Phil_60]

Hi, thanks for the reply.

When I go on manage my accounts I can see all the additional accounts but not my primary - I thought but may be wrong that my account should be listed along with the additional accounts but marked primary?

The primary account is the one I have an issue with.

That means I'd have to change the password on my profile - I'll await reply before I do that...I'm really concerned at what has happened to my primary account.

Thanks

[John_GS]

Hi Phil_60

Thanks for posting and welcome to the community. Sorry to hear of the email issue. 

Can I ask, have you ever seen it logged alongside the other emails? As it's a bit strange for it to disappear like that. 

Best,

[Phil_60]

Hi, I'm not sure if it was ever there or not.

I was just thinking about just how much info I have stored in folders on that account.

I really hope Virgin haven't "lost" it.   Please help.

[Corey_C]

Thanks for your reply. I have sent you a private message to confirm your account details and to check with IT.

Cheers,

Corey C

[Phil_60]

I've replied to the pm

thanks

[Phil_60 · Accepted solution]

email now working again following password change.

Thanks

[Phil_60]

Thank you Graham, most helpful.

Appreciated sir.

[Graham_A]

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@Phil_60 wrote:

Thank you Graham, most helpful.

Appreciated sir.

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Pleased to have been able to help.  That's why we volunteer to help on this forum.