Having trouble getting at my @blueyonder.co.uk email - it reports -ERR [AUTH]
I've texted the number you suggested but don't seem to be getting anywhere.
I rang & reported the error yesterday but they said it would take a week to fix. I have no confidence that anything will happen as I wasn't even given the ticket number.
I really cannot wait a week to get this sorted, I pay a lot of money to Virgin for this service - can someone please help?
BB - Keith
You are wasting your time.
They are not fixing anything, and to be fair, I doubt that you pay VM a lot of money for it.
Email is a small part of what you are paying for, Internet access and TV/Phones are a bigger part.
Nope - I pay for the internet access - part of that is the email, I expect a sensible level of support.
They are costing me money!!!!
It's only this email that's having problems - the others all work.
I've texted the number you suggested but don't seem to be getting anywhere, they ended up asking me to call the help folks.
I rang & reported the error yesterday but they said it would take a week to fix.
I have no confidence that anything will happen as I wasn't even given the ticket number.
I really cannot wait a week to get this sorted as.
This is costing me money now, please can someone help?
<incidentally I posted about 3 hours ago & my post seems to have vanished>
If you NEED email that works, you should not use the free email that comes with internet for a TV Company.
Any business critical service should be properly supported.
Get a domain name, host it with a reputable company and use Office 365 for your email.
Thanks - but it's hardly a free service!!!
I get what you are saying but back in the day I had no choice
Keith, we are currently trying to fix a similar issue for a client.
If you need email, you need to change to proper email asap. I don't see this VirginMedia thing getting better any time soon.