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srpayne1974
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Re: Sending emails

My daughter is also experiencing exactly the same thing. We’ve tried the same things you have without any success. She’s using a Mac.

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srpayne1974
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Can’t send ntlworld.com emails via Mac

A few days ago my daughter was no longer able to send emails from her NTL/Virgin account. We have not changed any settings and up until now it’s been working fine for years. Receiving emails is fine. Sent emails are kept in her outbox. 

We’ve since tried deleting and adding the account again and numerous things suggested online but without success. I’ve added a picture of the error message received.

Can you please help?

752FE430-F901-407D-BD27-EB81EA6BB54B.jpeg

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用心棒
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Re: Can’t send ntlworld.com emails via Mac

She just needs to populate the Subject field of the email to resolve the issue.


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srpayne1974
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Re: Can’t send ntlworld.com emails via Mac

Thank you for this, it has been tried with and without a subject title but without success.

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Re: Can’t send ntlworld.com emails via Mac

It would be helpful to see what, if any, VM error code is returned by the SMTP server in this situation. Open the Terminal applciation and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:Y54kpX5g:

curl -v smtps://smtp.virginmedia.com -u username:password 2>&1 | grep "235\\|VM"

Post the redacted results here.

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srpayne1974
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Re: Can’t send ntlworld.com emails via Mac

Thanks for this. To be honest I’m not sure what you mean by terminal application.

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ravenstar68
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Re: Can’t send ntlworld.com emails via Mac

This should help

https://support.apple.com/en-gb/guide/terminal/apd5265185d-f365-44cb-8b09-71a064a42125/mac

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