Menu
Reply
D3P
  • 11
  • 0
  • 0
Joining in
687 Views
Message 1 of 18
Flag for a moderator

Re: Secondary email account missing.

I am having the same issue today.  I created an email address for my husband many years ago, which he uses as his main email account and today he couldn't access his emails.  I have checked in my accounts and his email address is missing (the other 6 I have are all fine).

Can someone tell me where his address has gone and if it is recoverable as he will be receiving important emails into this address.

Many thanks

Debby

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 545
Forum Team (Retired)
Forum Team (Retired)
637 Views
Message 2 of 18
Flag for a moderator

Re: Secondary email account missing.

Good evening @D3P 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you are having an issue with your email address. 

 

What error message is shown when your husband getting when trying to log into his email address? 

 

Kind regards,

Zak_M

0 Kudos
Reply
D3P
  • 11
  • 0
  • 0
Joining in
628 Views
Message 3 of 18
Flag for a moderator

Re: Secondary email account missing.

Hi Zak

Thanks for your reply.  When he tries to sign in he gets the message that his username isn't recognised.  When I look on my accounts this email address has disappeared.

Hope you can help.

Best wishes

Debby

0 Kudos
Reply
Beth_G
  • 4.8K
  • 276
  • 510
Forum Team
Forum Team
615 Views
Message 4 of 18
Flag for a moderator

Re: Secondary email account missing.

Hi Debby,

 

Thank you for checking. It certainly is strange.

 

I'm going to pop you over a PM now so I can look into this for you and take some more details.

 

Please do look out for my message over at the purple envelope 🙂

 

Beth

Beth
0 Kudos
Reply
Beth_G
  • 4.8K
  • 276
  • 510
Forum Team
Forum Team
599 Views
Message 5 of 18
Flag for a moderator

Re: Secondary email account missing.

Hi Debby,

 

Thanks for confirming the details with me via PM.

 

I have now re enabled the mailbox so all aliases should now be working. Can you please try resetting the password for that mailbox too before trying access again?

 

Let me know how you get on from here.

 

Beth

Beth
0 Kudos
Reply
D3P
  • 11
  • 0
  • 0
Joining in
588 Views
Message 6 of 18
Flag for a moderator

Re: Secondary email account missing.

Hi Beth

I reset the password and tried logging on as markparlett but the error messages says username not recognised, so I tried logging in as mjparlett but still getting the mailbox unavailable message.

Bw

Debby

0 Kudos
Reply
Beth_G
  • 4.8K
  • 276
  • 510
Forum Team
Forum Team
559 Views
Message 7 of 18
Flag for a moderator

Re: Secondary email account missing.

Hi Debby,

 

Thanks for checking for me, sorry to hear you're still stuck

 

I have raised this issue now with our IT Teams for further investigation. As soon as I have any  updates on this issue for you I will let you know.

 

Thanks for all your patience in the meantime and sorry for the inconvenience caused.

 

Beth

Beth
0 Kudos
Reply
D3P
  • 11
  • 0
  • 0
Joining in
509 Views
Message 8 of 18
Flag for a moderator

Re: Secondary email account missing.

Hi Beth

I wondered if there has been an update from IT?  My husband has been without his email now for a couple of weeks and has some critical stuff he needs to access.

Best wishes

Debby

0 Kudos
Reply
Zach_R
  • 3.45K
  • 115
  • 241
Forum Team
Forum Team
489 Views
Message 9 of 18
Flag for a moderator

Re: Secondary email account missing.

Hi @D3P,

I've just checked and I'm afraid that there's no update just yet. Sorry.

We'll let you know as soon as we know more.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
D3P
  • 11
  • 0
  • 0
Joining in
453 Views
Message 10 of 18
Flag for a moderator

Re: Secondary email account missing.

Hi Zach

Please could someone unlock my husbands email account, it is really critical that he accesses some documents and hasn't had email access for 3 weeks now.

Many thanks

 

Debby

 

 

 

0 Kudos
Reply