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cmc13
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Re: Permanently delete old blueyonder email account

Any chance you can help me out too.  I would really like to delete my blueyonder email.  I am still a VM customer for broadband etc but I never use this email and get a lot of spam  to it which forwards on to my new email.

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John_GS
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Re: Permanently delete old blueyonder email account

Hi cmc13

 

Thanks for posting and welcome to the community.

 

The email appears to be the primary one from checking the systems so we're not able to delete this I'm afraid.

 

Regarding the spam emails, please see here to check all the settings are correct

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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cmc13
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Re: Permanently delete old blueyonder email account

Hi there

 

I  have alternative emails and I have an email for my virgin media account that is a gmail email.  Can I not shut the blueyonder account?  It seems to get hacked.

 

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John_GS
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Re: Permanently delete old blueyonder email account

Thanks for coming back to me.

 

As it's the primary one, we cannot delete it. 

 

Have you changed the password to it and ran malware scans on all your devices?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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cmc13
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Re: Permanently delete old blueyonder email account

Thanks  - I have removed all my contacts so it can't send out and I have antivirus on my computers.  I will change the password and hope that it stays quiet......

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