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Heroeff
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Re: Password reset not working

I have had the same issue the last few days.

I tried to reset many times but the new password doesn't failing portal and email sign in.

Please advise

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Natalie_L
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Re: Password reset not working

Hi Heroeff, 

 

Thank you for posting to the Community.

 

I am sorry to hear you are experiencing similar issues to the one in this post. 

When you have reset your password has this failed before completing or is the new password just not working when you login?

 

Thanks 

 

 

Nat
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Heroeff
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Re: Password reset not working

The new one wouldn't work.

I sorted the issue soon after by launching the browser as a "desktop" in my mobile and managed to reset it successfully.

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Steven_L
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Re: Password reset not working

Glad to hear that @Heroeff and please let us know if you have any further issues.

 

Regards

Steven_L

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