I am an ex customer with the same problem. I am unable to access this account to change the password or delete it
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Due to the nature of your query.
I have escalated to the VM forum team, one of the VM staff will be along in this thread to have a look at it for you.
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Thanks for posting and welcome to our community 🙂
I've popped you over a private message so I can help you with this.
I don't appear to have received your private message. Where can I find it?