Ntlworld email account hacked

[karenrobinson62]

Hi Adri,

my email has been hacked too. Can you contact me to close down my old ntlworld email address please. 

[Arissa_H]

Hi Karenrobinson62 👋🏼.

Thank you for posting. Welcoming you back onto our community forum 😊.

Sorry to see you email address has been hacked ☹.

Do you still use this email address?

As if it is on an old account and the account has been closed it will be swept out of our system.

However if it is a email that is no longer in use and has been hacked, we can delete it completely from our end.

If you can please let me know what has happened and if the email address is something you want to get rid of, let us know.

Thank you.

[karenrobinson62]

Hi Ari,

I haven’t used that email in years. If you could delete it totally so myself & no one else can ever use it that would be fantastic. I have a gmail account that I use every day now. Many thanks. 

[Chris_W1]

Hi karenrobinson62, thanks for the message and sorry to hear that you are having issues with the email address. 

I will send you a private message so that we can look at the removal. 

Please check your inbox for the private message. 

Kind regards, Chris. 

[Chris_W1]

Hi karenrobinson62, 

thanks for the message and PM. 

I am glad to see that this is on the way to becoming resolved. 

Kind regards, Chris. 

[Chris_W1]

Hi karenrobinson62, thanks for the PM. 

I am happy to see that this is now resolved and let us know if you need anything further. 

Kind regards, Chris.