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Re: Ntlworld e-mail account hacked - please help

Hi @katie_wt i am having exactly the same problem csn you help please 

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Re: Ntlworld e-mail account hacked - please help

Thank you for your post Drea82x and welcome to our community.

 

Can I please confirm, have you already been through the advice given by the team above?

Can I also confirm, is the email address in question connected to an open account with us?

 

Let us know so we can investigate further if needed.

 

Thank you, Emily.

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Re: Ntlworld e-mail account hacked - please help

Hi thanks it is a closed account so there is nothing i can do as I can't log in to change the password. 

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Re: Ntlworld e-mail account hacked - please help

Thank you for confirming that. 

 

I will send you a private message so we can look into this. 

 

Cheers. 

Ryan_N - Forum Team
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