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Prasath_76
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Re: New Contract sent to wrong Email address

Hi I recently ordered a new 18 month broadband and it said give your email then I typed the wrong email so the contract will go to the wrong email and I don’t know what to do so please can someone help me!!!!                                               Regards,Prasath

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Prasath_76
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Re: New Contract sent to wrong Email address

Can someone please reply as soon as possible 

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Prasath_76
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Re: New Contract sent to wrong Email address

I really need help please someone from Virgin Media Team reply to this message                         Regards,Prasath

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Prasath_76
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Re: New Contract sent to wrong Email address

Anyone?

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Katie_WT
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Re: New Contract sent to wrong Email address

Hi there @Prasath_76

 

Welcome to our Community and thanks so much for your first post - I was sorry to understand that you supplied the incorrect email address for your new contract. 

 

Is this a brand new account or have you just renewed a contract on an existing account?

 

Cheers

Katie - Forum Team


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Prasath_76
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Re: New Contract sent to wrong Email address

Hi There this is a brand new account 

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Prasath_76
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Re: New Contract sent to wrong Email address

And new Contract 

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Katie_WT
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Re: New Contract sent to wrong Email address

Cheers @Prasath_76

 

We should be able to get things sorted out for you 🙂 What I'll do is pop you a quick Private Message so we can take some information from you and take a closer look. Please look for a purple envelope in the top right of the page and pop me a reply when you can. 

 

Hope to hear from you soon. 

 

 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Steven_L
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Re: New Contract sent to wrong Email address

Thanks for confirming that you have now received your contract to the correct mailbox.

 

Please let us know if you have any further issues.

 

Regards,

Steven_L

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