@P3t3N wrote:
when I went to look all I get is a message that this account is not available at this time and to try again in an hour.
That error message means that your account is locked at the moment,Possibly because VM have detected possible suspicious activity such as a hacking attempt on the account.
Since you have tried resetting the password and still cannot access the account your best bet is to wait until one of the Forum Team (VM employees who support this Forum) picks up on this thread in a day or so. However, in the meantime, you might like to recheck and try to access your account again because the reset process can take up to 15 minutes to take effect.
Provided you still have a live Virgin Media Broadband account the Forum Team will be able to re-enable the account. Unfortunately, if you are no longer a paying VM broadband customer there is not a lot that can be done.
Sit tight and one of the team will contact you via the forum and take your details via the forum Private Message (PM) facility.
Coenoby
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