Virgin Media Community

[DancinDiva]

I have the same issue.
I wonder if they are trying to get rid of our ntlworld accounts as they are old ones - I hope not!

[David_Bn]

Good Afternoon @DancinDiva

I can see that you've been able to speak to our team yesterday after your post

Can you please confirm what you were advised on the call?

Kindest regards,

David_Bn

[DancinDiva]

I eventually got through to someone at VM on the phone (150) and rather oddly, had to have my password reset - although the account hadn't been hacked and the account was still active. This 'mailbox unavailable' error appears to be happening to other ntlworld or legacy accounts and apparently can only be fixed by VM advisors resetting the password. 

[Travis_M]

Hi @DancinDiva

Thanks for posting on our community forum!

Glad to hear our team have managed to resolve your query.

Regards