Hi
I have a similar problem:
My email account went down around 12 noon Tuesday 24 Aug 2021. The primary account email came back by 07:50hrs 25 Aug 2021. The secondary account is still unavailable at 09:00hrs Thursday 26 Aug 2021.
I notice that when I click on the email button on the virgin media website that it says ‘Sorry Your mailbox is not available at the moment’ even before I have the chance to say my email address. This seems to indicate that it is not possible to access any email boxes via the website at present.
I need to have this secondary account working to use for work and other things that are important to me.
I have tried the status options on website and on the app. Both say there is no issues, but neither of them list email separately, even though a picture of the app shown on the website shows it would.
Anyone know when Virgin Media will fix this problem?