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KRoy1
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Re: Mailbox unavailable

Hi.  My mailbox has been unavailable since 29 April.  I've rung the helpline a few times but had no help that improves matters.  Can someone at VM sort this for me please.
Roy

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David_Bn
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Re: Mailbox unavailable

Good Afternoon KRoy1,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Can you please advise me if you've tried to use an alternative browser and/or cleared the cache on the browser that you're using? 

 

Kindest regards,

 

David_Bn

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KRoy1
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Re: Mailbox unavailable

Hi David_Bn

I've used three different browsers and get the same message. 

"Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

And I'm not getting emails on my client Thunderbird.

Roy

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Natalie_L
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Re: Mailbox unavailable

Hi KRoy1,

 

Thank you for your reply.

 

Could you please try resetting your password for me?

 

If this does not work please let us know and we will get the appropriate IT ticket raised on our side. 

 

Thank you 

 

Nat 

Nat
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KRoy1
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Re: Mailbox unavailable

Hi Nat

Thank you.

I've changed my password and a confirmatory email has been sent to my inaccessible email address.  If I had to do anything with that email (e.g. click on a link), obviously I can't.  Otherwise, I can log onto VM with the new password and can still get access to my bills etc as before but my mailbox remains unavailable.  I've tried in on two browsers.

Regards

Roy

Lisa_CC
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Re: Mailbox unavailable

I'm going to send you a Private Message so I can try and suss out your email issue Roy. Please reply back to it so I can help.

 

Thanks,

 

Lisa

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