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Tradoch
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Re: Mailbox is unavailable

I lost my email yesterday. I just get the mailbox unavailable message page and can't reset my password.

Not sure if the issue here is the problem as on holiday in Madeira, made several attempts attempts at different times passwords when my mail stopped working.

Unfortunately my travel docs and return is to UK test are dependent on access to the account. So really need to regain access. 

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Tradoch
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Re: Mailbox is unavailable

Managed to fix myself. Thanks 

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Graham_A
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Re: Mailbox is unavailable


@Tradoch wrote:

Managed to fix myself. Thanks 


@Tradoch It may help other community members with similar issues if you could post what you did to fix the issue.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Tradoch
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Re: Mailbox is unavailable

It was easier than I was originally finding. I couldn't reset my password because I couldn't link to the password reset page from the you email account isn't working page. I looked for it in Google, a I should have in the first place. However, once I had reset it it didn't change the email isn't working page.

I decided to try the new password in my outlook settings anyway and it worked.

Really it just needs Virgin to add a link and some instructions to the email not working page. 

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Akua_A
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Re: Mailbox is unavailable

Hi @Tradoch,

 

Welcome to our community forums and thank you for your first posts.

 

Sorry to hear you had issues with your email account. We are however glad to hear the issue was resolved. We will take your feedback on board regarding the website and will pass it on to the relevant teams.

 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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