It was easier than I was originally finding. I couldn't reset my password because I couldn't link to the password reset page from the you email account isn't working page. I looked for it in Google, a I should have in the first place. However, once I had reset it it didn't change the email isn't working page.
I decided to try the new password in my outlook settings anyway and it worked.
Really it just needs Virgin to add a link and some instructions to the email not working page.
Welcome to our community forums and thank you for your first posts.
Sorry to hear you had issues with your email account. We are however glad to hear the issue was resolved. We will take your feedback on board regarding the website and will pass it on to the relevant teams.