Mailbox is not available

[DJ69]

Hi

My blueyonder email has just done the same thing around 19.25. I use this for work as I'm self- employed and need access to it!

Same error message and I can't even get to the page to change my password. Could one of the security people help or explain how I get this open again?

Thanks

[Graham_A]

@DJ69 Moved to a new thread to avoid confusion and duplication.

What happens when you try the Forgotten password link?

Is the blueyonder email address concerned part of your current VM broadband account?

[DJ69]

there was no link

[DJ69]

and yes it's part of my VM package

[Graham_A]

@DJ69 

Follow this:

https://www.virginmedia.com/my-virgin-media/forgotten-details/password

Enter the email address concerned where it refers to your My Virgin Media account.

[DJ69]

life saver!

All working with the password change. Thank you

[Graham_A]

Good to read.