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argiel
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Re: Mailbox Unavailable ๐Ÿ™ƒ๐Ÿ™ƒ๐Ÿ™ƒ

I am having this problem too, with my Ntlworld account. Can you please help me resolve it?

Is there a root cause for so many people getting this issue?

On a separate note, when I called the number recommended in help for this specific issue, I was taken through all the security, and THEN told that the team is not currently working and to try another time. Would it not be considerate to customers to play this message before asking for security details?

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argiel
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Re: Ntl email account not working for 24 hours, all devices

Are you able to fix my ntlworld account too. Iโ€™ve been getting โ€œmailbox unavailableโ€ for over 24 hours

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Graham_A
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Re: Mailbox Unavailable ๐Ÿ™ƒ๐Ÿ™ƒ๐Ÿ™ƒ

@argiel 

Provided that the email account concerned is attached to your current VM broadband account then you will probably be able to regain access to the email addresses by changing the passwords.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If that hasn't unlocked your email address after at least 30 minutes then post back and the VM Forum Team staff should be able to help you when they reach this thread.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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argiel
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Re: Mailbox Unavailable ๐Ÿ™ƒ๐Ÿ™ƒ๐Ÿ™ƒ

Thank you, Graham. That has worked for all my devices.

Is there a reason why this happens in the first place?

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Zak_M
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Re: Mailbox Unavailable ๐Ÿ™ƒ๐Ÿ™ƒ๐Ÿ™ƒ

Good morning @argiel

 

Welcome back to the forums and thank you for taking the time to post. 

 

I can see the advise that Graham_A has managed to resolve the issues,  I just wanted to pop past and see if everything is still working. 

 

Kind regards,

Zak_M

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muffmasterh
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Re: Mailbox Unavailable ๐Ÿ™ƒ๐Ÿ™ƒ๐Ÿ™ƒ

very likely just to annoy us.

Changing the password did not work for me or many others it would seem, it all came back later on its own which suggests a wider problem, usually instructions like re-setting your password or unplugging your router etc are just deflections to give virgin time to sort out the real issue.

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Sofia_B
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Re: Mailbox Unavailable ๐Ÿ™ƒ๐Ÿ™ƒ๐Ÿ™ƒ

Hi @muffmasterh

 

Thanks for your post ๐Ÿ™‚ 

 

I'm very sorry to hear this didn't help resolve the issue, I appreciate this is frustrating and we apologise for any inconvenience caused. 

 

To confirm, is the 'mailbox unavailable' issue now resolved? 

 

Thanks, 

Sofia
Forum Team



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argiel
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Re: Mailbox Unavailable ๐Ÿ™ƒ๐Ÿ™ƒ๐Ÿ™ƒ

To be 100% clear:

- My email is working again

- Nobody has explained why it is that people's accounts are getting locked in this way. It's not good service.

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Tom_F
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Re: Mailbox Unavailable ๐Ÿ™ƒ๐Ÿ™ƒ๐Ÿ™ƒ

Thanks for keeping us updated argiel, glad it's working for you again. I'm unsure of the reasons behind this specifically but if you encounter any more problems please don't hesitate to get back in touch.

 

Tom 

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