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Re: Loss of all historic emails

Joining in

Good afternoon, Megan,

This afternoon my wife has (using Windows Mail & Outlook) looked for her folders & e-mails held within her ntlworld account, The folders themselves are listed but the historical (older)  e-mails are not showing in them, could you help with a fix to get these e-mails back thank you,

(I or she, can give you her e-mail address in an e-mail if you wish.

Steve A


Forum Team
Forum Team

Hi there @SteveAStaffs 

Thank you so much for your post and welcome back to the community forums, it's great to gave you here. 

I am so sorry that you have faced this issue with your service, I'd be more than happy to take a look into this with you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.