I have a similar problem. I have been advised by someone that e-mails they are sending to me are bouncing. They have used a different e-mail address to forward on to me the response they are getting ( a message full of letters, numbers, symbols!) and suggested I need to contact my e-mail service provider (I have a blueyonder address). I wanted to forward their e-mail on to Virgin/blueyonder as the letters, numbers symbols might mean something to them. However I couldn't find an e-mail address to do this. I'm not particularly comfortable with using a public forum to solve problems but it seems I have no option!
Sorry - I don't really understand how this forum works. Should I expect a response from the forum team? Are they employees of Virgin Media or not?
All I've had from them was a welcome message and a couple more telling me what rank I have within the community which is a matter of supreme indifference to me!!
Having posted a reply on a thread that seemed to be a similar type of problem to mine, I then couldn't find where I had posted my message - I had to go back to basics and search through all threads that mentioned bouncing e-mails and then found your reply so apologies for the delay in responding.
I've attempted to post the bounce message below but I don't really know which bits to redact - I've taken out the e-mail addresses so hope that is good enough - hopefully this might mean something to somebody somewhere!
Thanks for your response
<XXXXX@blueyonder.co.uk>: connect to mx.tb.ukmail.iss.as9143.net[220.127.116.11]:25: Connection timed out Reporting-MTA: dns; server.registeryourappliance.uk X-Postfix-Queue-ID: CF9C020EC7 X-Postfix-Sender: rfc822; XXXXXXXX Arrival-Date: Wed, 23 Dec 2020 11:03:15 +0000 (GMT)
Final-Recipient: rfc822; XXXX@blueyonder.co.uk Original-Recipient: rfc822;XXXXX@blueyonder.co.uk Action: failed Status: 4.4.1 Diagnostic-Code: X-Postfix; connect to mx.tb.ukmail.iss.as9143.net[18.104.22.168]:25: Connection timed out
Return-Path: <> Received: from sender4.zoho.com (sender4.zoho.com [22.214.171.124]) by server.registeryourappliance.uk (Postfix) with ESMTPSA id CF9C020EC7 for <XXX@blueyonder.co.uk>; Wed, 23 Dec 2020 11:03:15 +0000 (GMT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=XXXXXXk; s=default; t=1608721396; bh=qTG2oGM9icErNZWodL6lucOkBHU0e/KOxKY4mOjm7I4=; h=Received:From:To:Subject; b=hcbYeQjQG7LyDq7+6FggayuLNDVTUZ2TIQoiZEjK/KEcDW8FoB8WXscI6AE2OEZxk
Thanks for your post and for reaching out to the Community Forums, Blueyeltz,
It may be that the email being sent for a particular domain is being blocked, in which case we'd have to check with our Internet Securities team if this was intentional. I'll send you a PM to confirm your email as well as the sender's and the unredacted error.