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Re: How do I stop a trusted email address going into Spam Folder on Virgin email?

This is happening to me: two contacts, with whom I exchange emails frequently, in my address book. Header info (anonymised)

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for <xxxx@virginmedia.com>; Fri, 05 Jun 2020 19:21:39 +0200
Authentication-Results: ukmail.iss.as9143.net;
spf=pass (40.92.89.101;hotmail.com);
dkim=pass header.d=hotmail.com;
dmarc=pass header.from=hotmail.com (p=none sp=none dis=pass);
X-Env-Mailfrom: xxxx@hotmail.com
X-Env-Rcptto: xxxx10@virginmedia.com
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From: xxxx <xxxx@hotmail.com>
To: "xxxx@virginmedia.com" <xxxx@virginmedia.com>
CC: xxxx
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References:
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用心棒
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Re: How do I stop a trusted email address going into Spam Folder on Virgin email?

The header information is lacking the usual entries seen if Virgin Media identified the message as spam, for example:

 

⋮
X-Spam: yes
⋮
X-Spam-Action: folder Spam
X-Spam-Reason: CMAE_SCORE=100.00
⋮

 

To help troubleshoot the issue consider creating the following filter rule in webmail:
2020-06-08.jpeg
if you see messages in your Spam folder with their flag set to grey then you will know that message was originally delivered to your Inbox and something other than Virgin Media spam filters moved it there.

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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