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ShazllGall
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Re: HELP - Your mailbox is not available at the moment.

I’m having the same issue all of a sudden. 
Can somebody assist in rectifying?

many thanks

sharon

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Hayley_S
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Message 2 of 15
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Re: HELP - Your mailbox is not available at the moment.

Hello @ShazllGall

 

Welcome! Thanks for posting.

 

I am sorry to see that you are having issues with your Email.

 

Do you currently have an active broadband account with us? With this email registered on there?

 

Many thanks,

Hayley
Forum Team



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ShazllGall
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Message 3 of 15
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Re: HELP - Your mailbox is not available at the moment.

Yes xx

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Alex_RM
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Message 4 of 15
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Re: HELP - Your mailbox is not available at the moment.

Thanks for confirming ShazllGall,

 

Are you able to try and reset the password yourself?

 

Alex_Rm

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ShazllGall
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Message 5 of 15
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Re: HELP - Your mailbox is not available at the moment.

Thanks. I’ve tried all solutions noted on here and not helped as of yet.

sharon

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ShazllGall
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Message 6 of 15
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Re: HELP - Your mailbox is not available at the moment.

Do you need me to confirm the email addresses? If so, where?

sharon

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tomgraybooks
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Message 7 of 15
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Re: HELP - Your mailbox is not available at the moment.

I'm having the same problem. I changed my password but it hasn't worked.

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tomgraybooks
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Re: HELP - Your mailbox is not available at the moment.

My email started working again soon after I posted above, but I received an email from VM this morning to say my account had been locked because of suspicious activity. I've recently been sending out about 80 emails a day to people I know. Is that the activity that caused the issue, VM? Please let me know, because I still have another 400 emails to send in the next week or so.
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BillC45
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Message 9 of 15
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Re: HELP - Your mailbox is not available at the moment.

@tomgraybooks 

Can you confirm that you have read the Terms and Conditions governing the use of the Virgin Media email service which you can find here -

https://www.virginmedia.com/shop/the-legal-stuff/acceptable-use-policy

Particularly -

5.2. Specific prohibited acts in relation to Virgin Media’s systems, services and equipment are:

5.2.4. trade or business use of our services, except for remote access to your employer’s corporate network (and remember in any case that we are not liable for any loss occurring as a result of such use), unless you subscribe to a a product that is specifically stated as a business product. If you are a residential customer and you wish to use our services for trade or business use, go to https://www.virginmediabusiness.co.uk/ for more information.

VM will not disclose the rules it uses to identify “Suspicious Activity” but I suggest that sending out hundreds of unsolicited emails in a relatively short period of time will trigger one or more automatic checks on traffic volumes and content from a single source.

I suppose you could try claiming to have many hundreds of friends and relations.

 

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tomgraybooks
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Message 10 of 15
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Re: HELP - Your mailbox is not available at the moment.

Thanks for that.

These weren't unsolicited emails, though. These were all people who have emailed me in the past.

For the VM team reading this, If I were to subscribe to a business account, would I be able to send more than 100 emails a day?

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