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greypound
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Re: Email locked out not working again

Mr Virgin tech, / Forum Team

What do you mean "completely different email"

I was always taught, just changing the number on the end, for example. was completely different!

Is this not the case with your system?

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albob
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Re: Email locked out not working again

VM want you to do this 

 

"..Reset your password to something new, unique to this account and secure.."

 

Not just change a few characters..

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greypound
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Re: Email locked out not working again

now completely changed email password on main account and secondary account and waited more than an hour and done virus scans - still not working 😞

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muffmasterh
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Re: Email locked out not working again

yes it's all rubbish what they tell you, the moderator posting 2hrs ago is beyond unhelpful

go to youtube & search Hitler parodies call centre, it might give you a laugh - or make you cry,

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Beth_G
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Re: Email locked out not working again

Hi greypound,

 

Sorry to hear that you're still locked out of your email account, I appreciate this must be frustrating.

 

If the password has been reset and you're still unable to access, I'll pop you over a PM so I can see if the mailbox is ready to be unlocked.

 

Please find my message over at the purple envelope.

 

Thanks

 

Beth

Beth
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Beth_G
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Re: Email locked out not working again

Hi Greypound,

 

Thanks for your PM and for the update - pleased to hear you're now able to access your emails 🙂

 

All the best

 

Beth

Beth
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