Email Locked

[Paranico]

I'm in the same position and have been for 2 weeks now. I too have tried following the steps given by on-line help chat and those given by a tech guy over the phone.

Nothing has helped. I am still locked out although, like you, I can access the My Virgin Media homepage but there is NO option to change the password for that, it just logs me straight in. 

Following "forgot password" link just takes me straight back to the message you have posted above.

It seems VM aren't all that willing to actually address this issue properly. Just keep us going round in circles with the links and pointless attempts to change the password for email.

Frustrating, as I have important stuff saved in my email account which I now can't access.

Please help us Virgin!

[Paranico]

But the issue is that the email password reset link only take us back to the "email account is currently unavailable" statement. It doesn't seem to accept the password change. I have changed passwords 6 times now after following guidance by the tech support chat and none of them have worked.

I have a Gmail account and I have used that as a third party client address and I have changed the password for that as directed, but still no access to my VM email which also means I can't import contacts or emails from VM to Gmail.

[Steven_L]

Hey Paranico, 

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your email account at the moment, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L