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brooky1
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Re: Deleted email sending spam

We are experiencing the same problem. Our account has been blocked multiple times in the last few months, requiring us to continually reset our passwords. The email account which was said to be sending spam was deleted by us years ago. We have spoken to Virgin staff, but the problem persists. A letter we received providing further information suggested we change the password of the deleted account, which we have no access to.

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Superuser
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Message 2 of 6
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Re: Deleted email sending spam

This really needs to be in a separate thread so it doesn't get overlooked. So I have moved it for you. Wait here till a VM Forum Team member responds in this thread. Up to a week. Post again and you'll go to the back of the queue!

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Superuser 18/19.
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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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Forum Team (Retired) Tom_S
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Message 3 of 6
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Re: Deleted email sending spam

Hi brooky1, welcome to our community forums.

 

Do you still have an active account for your services with us? If so was the email address attached to the online account for the services?

 

Thanks

Tom_S

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Superuser
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Message 4 of 6
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Re: Deleted email sending spam

@Tom_S 

I'm going to drop you a PM to explain what might be happening here.

________________________________________


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Superuser
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Message 5 of 6
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Re: Deleted email sending spam

I have also asked Forum Team management to look at this issue for you. Superuser perks - we have a private way of alerting them!


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Superuser 18/19.
Use Kudos to say thanks
Tick an answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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Forum Team (Retired) Tom_S
Forum Team (Retired)
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Message 6 of 6
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Re: Deleted email sending spam

Thank you for the PM ravenstar68.

 

 

brooky1, I am going to send you a PM to ask you for some additional details so we can try to locate that email address for you.

 

Thanks

Tom_S