Customer support just told me 'all ntlworld accounts have been disabled' - can't get into my ...

[mezzaninedoor]

So the problem I have is that I can receive eMails but no longer send them using my secondary ntlworld.com eMail address

I use that old ntlworld.com email address as a logon for certain applications/services of which a couple I can not alter the eMail address so I need to be able to send eMails from the old ntlworld.com eMail address

Can I get this functionality back?

[mezzaninedoor]

I can send from webmail but not from imap server

Is this a fault or purposeful on Vitgins behalf

[用心棒]

Do you have an active contract with Virgin Media for broadband? FYI Virgin Media's email service is only available to current broadband customers or where less the 90 days have passed since contract was terminated.

It would be helpful to see what, if any, error code is returned by the SMTP server in this situation. On a desktop or laptop device open either a Command Shell window or Terminal application and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:Y54kpX5g:

curl -v smtps://smtp.virginmedia.com -u username:password

Do not post the resulting output here but instead review it for possible reported causes and then post just the redacted part here or the VM error code.

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[Megan_L]

Hi Mezzaninedoor, 

Thanks for using the forums to get this issue with your services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. 

This issue usually happens if the internet security team find evidence of suspicious activity on an email and lock it to stop any further nefarious activity happening.

If you could please do virus scans on all of your devices that have had access to your Email and also change your email password to something completely new and unique this should allow you to gain access again. 

Please let me know how you get on after doing this. 

Thanks,

Megan_L