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Re: Cannot send emails

Hi there I have not been able to send emails for the past 3 weeks and every time we call we get it is a known fault and it will be fixed within 24-48 hours, on one call we where told there was also a fault with our broadband, they did a reset of our router and now we have no wifi at home either.

The webmail works occasionally and my email address will not send from webmail at all, I get an error message that says wrong or missing login data to access email!!

we have changed passwords and deleted email accounts I am at the end of my tether with this issue and when I complained I was told to cancel and put through to cancellations who where just a useless!!

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Re: Cannot send emails

Please do not append your pots to other threads which, in fact, have nothing to do with your problem. The thread you appended to was caused by a very specific fault with VM's servers and the symptoms you describe are clearly quite different. I have separated out your post to start a new thread. We'll see what other members of the Community say in response to your issue.



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Re: Cannot send emails

I have also tried the deleting of accounts and setting them up again on iPhone and imac and my husband cannot get it working on his phone either, email coming in, I have also change the password but nothing is working, told it is a fault but resolution never happens, I have gone and set up other email accounts but it is imbedded in so many places after an issue with BT mail!!

 

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Re: Cannot send emails

Read this guidance on what can happen and what can go wrong when deleting and recreating addresses on Apple devices. It also shows how to avoid those issues.

https://community.virginmedia.com/t5/Email/Ipad-Iphone-SMTP-why-deleting-and-recreating-an-account-D...


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