Virgin Media Community

[MikeAH]

I also have this problem and found this forum helpful. I reported to Virgin as a fault on Wednesday and told ticket raised. Heard nothing so rang Friday to be told the SLA is 5 business days to fix. Not the 48hrs  others have been told. It is concerning that it depends who answers your call whether it gets fixed or a ticket issued to support to look at. If several people affected then surely it should escalate as a priority. 

[Hayley_S]

Hello @MikeAH,

Welcome to the community page, thank you for posting on here.

Do you currently have an active Virgin Media account? Are you the account holder?

Please let me know.

[MikeAH]

Hi Hayley

Yes I have an active Virgin account and am the account holder andbeen a customer even before it was called Telewest.

It is my blueyonder account that has the problem. My wife's blueyonder email is working fine. Regards Mike

[MikeAH]

Hi Hayley,

Looks like it has been fixed - fingers crossed. If you chased this many thanks. Regards Mike

[John_GS]

Hi MikeAH

Great to hear it's all sorted 🙂

Is there anything further we can assist with today?

Kind regards,

[MikeAH]

Hi John,

No thanks all working. However, would be good to know why I and others were affected if that is possible. 

Regards Mike

[Laurie_C]

Hi Mike,

I'm afraid that we are still looking into what has caused this issue, so I wouldn't be able to give an answer to that question at the moment, I am sorry about this.

Kind regards,

Laurie

[MikeAH]

Hi Laurie,  OK thanks