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MikeAH
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Re: Cannot access email

I also have this problem and found this forum helpful. I reported to Virgin as a fault on Wednesday and told ticket raised. Heard nothing so rang Friday to be told the SLA is 5 business days to fix. Not the 48hrs  others have been told. It is concerning that it depends who answers your call whether it gets fixed or a ticket issued to support to look at. If several people affected then surely it should escalate as a priority. 

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Hayley_S
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Re: Cannot access email

Hello @MikeAH,

 

Welcome to the community page, thank you for posting on here.

 

Do you currently have an active Virgin Media account? Are you the account holder?

 

Please let me know.

Hayley
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MikeAH
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Re: Cannot access email

Hi Hayley

 

Yes I have an active Virgin account and am the account holder andbeen a customer even before it was called Telewest.

It is my blueyonder account that has the problem. My wife's blueyonder email is working fine. Regards Mike

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MikeAH
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Re: Cannot access email

Hi Hayley,

 

Looks like it has been fixed - fingers crossed. If you chased this many thanks. Regards Mike

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John_GS
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Re: Cannot access email

Hi MikeAH

 

Great to hear it's all sorted 🙂

 

Is there anything further we can assist with today?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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MikeAH
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Re: Cannot access email

Hi John,

 

No thanks all working. However, would be good to know why I and others were affected if that is possible. 

 

Regards Mike

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Laurie_C
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Re: Cannot access email

Hi Mike,

 

I'm afraid that we are still looking into what has caused this issue, so I wouldn't be able to give an answer to that question at the moment, I am sorry about this.

 

Kind regards,

Laurie

Laurie_C
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MikeAH
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Re: Cannot access email

Hi Laurie,  OK thanks

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