@N8than The VM Forum Team should be able to advise you if this is possible in your case. They will need to understand the history of the email address in terms of the account that it is/was attached to.
They are likely to do this via an exchange of private messages but they will post here when they reach this thread.
________________________________
GrahamI'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks