403 forbidden error message AGAIN!

[omeron]

I have the exact same experience over the past week. Got locked out, reset password and virus scanned all devices (nothing found) got back into eMail but as of today I get Forbidden 403 error when I try to login to email from any laptop I use. 

First time I tried today there was a message on the virgin email site that there was a problem and they working on it after that it was just the forbidden message. Phone still can access email though. It strikes me something I going very wrong at the server side. Does anybody know what is going on?

[chp6ph1]

Hi Steven

See Complaints C-020322836 and C-030322181 for details.

[Gareth_L]

Hi chp6ph1

From our side we would need to pass security before we can discuss the account or complaints

If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L