RESTORED ALL EMAIL ACCOUNTS - NOT MINE!

[PHIL1000]

 Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Still getting this error message, even though VM forum update says all affected accounts can now send and receive emails. Contact your server? Yeah right!! More chance of getting in touch with HMRC. Will someone please let me know when my email account will be up and running again? It's been nearly a week since the problem began....

[Kain_W]

Hi PHIL1000,

Thanks for the post and welcome back to the community.

Just to reiterate, is this for an active account?

Also is this a secondary email?

Regards,

[PHIL1000]

Yes it is. Here is the screen shot after trying to access emails from virgin media mail

[PHIL1000]

I am currently using a gmail account to send and receive emails because my virgin media IMAP is not available

[Graham_A]

---

@PHIL1000 wrote:

Yes it is. Here is the screen shot after trying to access emails from virgin media mail

---

@PHIL1000 You should follow the instructions in the screen shot to change your password.  Wait for an hour and then try to access webmail again.  If the account has been unlocked you then need to create a Mail app password to use in your third party email client to gain IMAP and SMTP access.

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

[PHIL1000]

I'll give it a go Ta!

[PHIL1000]

Just noted there is still a problem with broadband in my area. Will this affect my chances of unlocking my account? I ask because I've already run scans and changed passwords with no success.

[PHIL1000]

I don't have Mailbox App password management in my account details page

[Kain_W]

That shouldn't relate to gaining access to MyVM,

Has any of the advice @Graham_A has placed helped at all?

Regards,

[PHIL1000]

Not heard back from you after answering your questions. Any updates please?