Virgin Media Community

[ModTeam]

**UPDATE**

Hi All, 

We believe this issue should now be resolved. Please comment below if you are still experiencing issues. 

Hi all, 

We are aware of an issue affecting some customers, which is causing intermittent problems sending/receiving emails. 

This is being investigated under the reference F008106480. 

We will update this thread with any further updates. 

Mod Team

[sillygoose]

Thank you for flagging this with VM. Its been 24 hours and 99% of the time still nothing is getting through and its getting a bit tiresome now.

[pm5555]

ntlworld.com pop emails not working.

POP3 Email Access Failing - Error 0x80042108

[andrewcr]

Also getting errors sending and receiving emails. Also noted that webmail is, at times, giving the following error:

405 method not allowed.

Method Not Allowed

The requested method POST is not allowed for the URL /acs/acs.

[Greenpalmer]

It's not intermittent - it's all the time.

Every time I do a send/receive on Outlook 2016 only one or two of my five accounts actually do a receive, the rest get the can't connect Error 0x80042108 message

[sillygoose]

I had to close my email client.. set to send/receive about every 5 minutes, the error 'boinging' sounds as it fails on 6 account checks was driving me nuts!

[The_Hepcat]

It's not just POP3. Nine times out of ten I'm getting a message "Connection to server imap.ntlworld.com timed out". I can still access emails via webmail.

O/S: Win7

Client: Thunderbird

[Seffrid]

I was disappointed to find that it still takes multiple attempts to check emails this morning, and that despite the announcement here (for which many thanks, although I'm surprised it wasn't made yesterday given the mounting evidence here throughout the day) there is still no announcement on the service status page.

[techifan]

Same here. 😞

Appears to have happened over the last couple of days.

Using Outlook, POP3 and getting Error 0x80042108 message.

'Mod Team' Thanks for flagging the problem.

[sjb676]

Same issue here, tried to call your support team, but sorry they were next to useless.

Its happening with both outlook and apple mail, but also with imap server.