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ChrisB9
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Problems with Captcha

I changed PC a couple of months ago and every time I try to log into Virgin email I'm presented with the captcha picture and asked to click on the requested images. This happens every time I try to log into email whereas on my old PC I'm rarely asked. Can anyone help?

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用心棒
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Very Insightful Person
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Re: Problems with Captcha

Change of PC is coincidental. issue is that Virgin Media appear to have lowered the threshold at which point ReCaptcha challenges are triggered and this situation is unlikely to change. To workaround the issue consider:

  • migrate your email needs over to another email service
  • use an email client
  • if appropriate, complete the ReCaptcha audio challenge instead; correctly entering a single word from the spoken phrase is enough to usually pass the challenge

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ChrisB9
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Re: Problems with Captcha

Many thanks for your advice 'Very Insightful person' much appreciated. If Virgin have indeed lowered the threshold it would nice if they had forewarned their users.

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